Here at HeyTresses, we take the safeguarding of personal data very seriously and value our relationship with our customers. On this Site, we gather certain types of information to process orders, therefore we want you to understand how we meet our obligations under the General Data Protection Regulation (GDPR) in relation to the processing of personal data.

What personal data we collect and why we collect it

Personal Data

Information collected while purchasing from our e-shop will request the following when placing an order:

  • Your name
  • Your e-mail address
  • Billing/Shipping address
  • Credit card details
  • Contact number
  • Product selection

Information collected as part of your registration to the website or enquiry using the “hair consultation” or “contact us” form will also request your name and e-mail address.

This information will be retained in accordance with our obligation under GDPR in relation to the processing of personal data.

We collect these data for the following purposes:

  • To fulfill your order
  • If there are any queries on your order or if there is a problem with fulfilling your order
  • To advise you of any new products & promotional offers that may be of interest to you
  • To facilitate ease of use of the Site by you so that you do not have to input all your details again should you re-visit the Site
  • To provide you with goods and services you have ordered
  • To contact you regarding your order
  • To respond to communications
  • To enter competitions
  • To complete research surveys
  • To inform you of promotions/events etc

Non-personal data

We also collect information automatically about your visit to our site. This includes demographic data and browsing patterns. These are only used in aggregate form (so that no individual user is identified); to build up marketing profiles to aid strategic development to audit usage of the site.

We collect these non-personal data for the following purposes:

  • To gain a better understanding of our website users site usage so that we can use this information to improve the website and provide our users with an enhanced customer experience
  • To estimate audience size and usage patterns
  • To store user preferences so you can customise the site
  • To track return visitors


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string which may be checked through an automated spam detection service.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We’re currently using Google Analytics Demographics and Interest Reporting to gather information for site improvement. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings here –

Who we share your data with

We use woo-commerce to power our online shop. In addition, we use PayPal and Stripe as our payment gateway to process your order. We do not retain your credit card details in our database but we are required to share your personal data including your credit card details with PayPal or Stripe (depending on which you avail of at checkout) to be able to process your order. You can find more information on the privacy policy for PayPal here and Stripe here.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this to enable you the selected currency remain selected and consistent when browsing our website so that prices can convert to your (the visitor’s) locl currency.

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

When you place an order through the Site, we will maintain your Order Information for our records.

What rights you have over your data

Under GDPR Regulations, the customer has the right to request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To exercise these rights, please contact us at

Changes to Privacy Statement

Any changes to the Privacy Statement will be posted on this website

Your contact information

Any questions or comments regarding this privacy policy should be addressed to